Custom Order Policy

At Evan Reid Gallery, each custom piece is made specifically for you. Because every order is built to your selected specifications, including dimensions, fabric, wood finish, cushion fill, and other customizations, we ask that you review all selections carefully before placing your order.

Payment

A 50% deposit is required to begin production. The remaining balance is due prior to delivery or pickup unless otherwise agreed upon. Production will not begin until the required deposit has been received.

Lead Times

Estimated production times vary by manufacturer and product and will be provided at the time of purchase. While we work closely with our vendors to provide accurate timelines, production and shipping schedules are estimates and may occasionally change due to factors outside of our control.

Order Changes

Once an order has been submitted to the manufacturer, changes may not be possible. If changes can be accommodated, additional fees and extended lead times may apply.

Cancellations

Custom orders may be cancelled only before production has begun and only if the manufacturer permits cancellation. Any costs already incurred, including deposits paid to the manufacturer, are non-refundable. Once production has begun, custom orders cannot be cancelled.

Returns & Exchanges

Because each item is made specifically to your specifications, all custom furniture and special-order merchandise are final sale. We are unable to accept returns or exchanges due to changes in preference, color selection, dimensions, comfort, or other personal preferences.

Natural Materials

Wood, stone, leather, and other natural materials vary in color, grain, texture, and character. These natural variations are expected and are considered part of the beauty and uniqueness of each piece. They are not considered defects.

Fabric & Finish Samples

We strongly encourage customers to review fabric, leather, wood, and finish samples in person whenever possible. Colors may appear differently on computer monitors and mobile devices, and Evan Reid Gallery cannot guarantee that digital images will exactly match the finished product.

Inspection & Warranty

Please inspect your furniture upon delivery or pickup. Any shipping damage or manufacturing defects must be reported within 48 hours of receipt. Manufacturer warranties vary by vendor. Evan Reid Gallery will gladly assist customers in facilitating warranty claims with the manufacturer when applicable.